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Return Policy

Last updated 0ct 18, 2022

Eligibility for Returns

To be eligible for a return, the purchased product must be unused and in the same condition as when received. It should be in its original packaging, including all tags, seals, and labels intact. Returns are generally accepted within 30 days of the purchase date. Proof of purchase is required for all return requests.

  • The product must be unused and in its original condition for a return.
  • Ensure all original packaging, tags, seals, and labels are intact.
  • Return requests should be made within 30 days of the purchase date and require proof of purchase.

Return Process

To initiate a return, please contact our customer support team, providing your order details and the reason for the return. Our team will guide you through the return process and provide you with a Return Authorization (RA) number. You are responsible for shipping the product back to us, and we recommend using a trackable method. Once we receive the returned item, we will inspect it, and if it meets our return criteria, a refund or replacement will be processed.

Refund and Replacement

  • If your returned item is approved, you have the option to receive a refund or a replacement product. Refunds will be processed using the original payment method, and the processing time may vary depending on your financial institution. Replacement items will be shipped once the returned product is received and inspected. If the return is due to a defect or error on our part, we will cover return shipping costs.Approved returns can result in a refund or a replacement product.
  • Refunds will be processed through the original payment method.
  • Return shipping costs are covered by us in cases of defects or errors on our part.

Exclusions from Returns

Some items, such as opened or used supplements, perishable goods, and customized products, are not eligible for returns. Additionally, gift cards and downloadable software are non-returnable. We also cannot accept returns on products with broken seals, opened packaging, or products that do not meet hygiene or safety standards.

  • Opened or used supplements, perishable goods, and customized products are not returnable.
  • Gift cards and downloadable software cannot be returned.
  • Products with broken seals, opened packaging, or those not meeting hygiene and safety standards are excluded from returns.

Return Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for covering the shipping costs of the returned item. We recommend using a trackable shipping method to ensure the item’s safe return. In cases where the return is our responsibility, we will provide instructions for the return process and cover the associated shipping costs.

Return Conditions for Health and Safety

For health and safety reasons, returns of items such as opened dietary supplements, hygiene products, or items with compromised seals cannot be accepted. If you receive a product that is damaged or faulty, please contact us within 7 days of receipt, and we will provide instructions for returning the item or arranging for a replacement. Your satisfaction and product safety are of utmost importance to us.

  • Due to health and safety concerns, opened dietary supplements, hygiene products, or items with compromised seals cannot be returned.
  • In the case of damaged or faulty products, contact us within 7 days for guidance on returns or replacements.
  • Your satisfaction and product safety are our top priorities.

Non-Returnable Items

Certain items fall under the category of non-returnable products, including clearance items, items marked as “final sale,” and promotional or discounted items. These products are exempt from our standard return policy. Be sure to carefully review product details and eligibility when making a purchase. Non-returnable items will be clearly marked on the product page.

  • Clearance items, “final sale” items, and promotional or discounted products are non-returnable.
  • Pay attention to product details and eligibility, as non-returnable items are clearly labeled.
  • It is important to make an informed decision when purchasing non-returnable products.

International Returns

International returns involve specific considerations. Customers returning items from outside our shipping region may be responsible for additional shipping costs, customs duties, and taxes. Please contact our customer support team before initiating an international return to discuss the return process and any potential fees involved.

  • International returns may incur additional shipping costs, customs duties, and taxes.
  • Contact our customer support team for guidance on international returns.
  • Understanding the return process and potential fees is essential when returning items from outside our shipping region.

If you have questions or need assistance, don’t hesitate to reach out to our customer support at info@sweetopia-gummies.com.